Responsible Gaming
Introduction
Gambling should always be a form of entertainment — never a way to earn money or solve financial problems. While live dealer casino games can be exciting, it’s important to remember that the house always has an edge, and losses are a normal part of play. Never gamble with money you can’t afford to lose, and never chase your losses. If gambling stops being fun and starts causing stress, anxiety, or financial strain, it’s time to seek help.
Age Verification
In Australia, the legal age for gambling is 18 years old. All players must verify their age before accessing any live dealer casino games. If you are under 18 — or under the legal gambling age in your jurisdiction — you must not gamble. We strongly encourage parents and guardians to use parental control software to prevent underage access.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you care about, it may be time to reach out for support:
- Chasing losses — trying to win back money you’ve lost by gambling more
- Hiding gambling activity from family or friends
- Lying about how much time or money you spend gambling
- Gambling with money intended for bills, rent, or essentials
- Feeling restless or irritable when trying to cut down or stop
- Borrowing money or selling possessions to gamble
- Neglecting work, study, or relationships because of gambling
- Gambling to escape from stress, anxiety, or depression
- Losing control — repeatedly gambling more than you planned
Self-Help Tools
Most reputable live dealer casinos offer responsible gaming tools. Use them proactively to keep your gambling under control:
- Deposit Limits: Set a maximum amount you can deposit per day, week, or month.
- Loss Limits: Cap the total amount you can lose within a set time frame.
- Session Time Limits / Reality Checks: Receive reminders about how long you’ve been playing, with the option to log off.
- Wager Limits: Restrict the total amount you can wager over a period.
- Self-Exclusion: Temporarily or permanently block your access to the casino.
- Cooling-Off Periods: Take a break from gambling for a set number of days.
Support Organisations
If you need confidential advice or support, please contact one of these recognised organisations based on your location:
- Australia: Gambling Help Online — free 24/7 counselling and resources.
- United Kingdom: GamCare and GamStop — national support and self-exclusion schemes.
- Canada: Responsible Gambling Council — prevention and treatment resources.
- United States: National Council on Problem Gambling — helpline and local support.
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — information and help at www.spielen-mit-verantwortung.de.
- Other countries: Please contact your national gambling support service — a quick web search for “problem gambling help [your country]” will direct you to local resources.
Seek Help Today
If you feel that gambling is no longer a choice but a compulsion, please know that you are not alone. Millions of people have regained control with the right support. Reach out to a trusted friend, family member, or one of the organisations above. Taking that first step is a sign of strength, not weakness.